Overview

Fill-In is a tool that is included in the Lighthouse 360 product. It automatically detects cancellations in a practice’s calendar and offers that appointment time to patients at the click of a button. After usage of the feature had declined and customers were asking for more added functionality, I was tasked with conducting generative research to define the problem, and come up with a solution to increase usage and customer satisfaction.

Note: This case study contains sensitive product information, therefore I cannot publicly share specifics at this time. I'm happy to discuss more about design challenges, solutions and learnings in person, so don't hesitate to get in touch via email.